If you’re unable to see screens in the Trading Room or experiencing frequent disconnections, follow these troubleshooting steps:
Step 1: Run a Connectivity Test #
Start by testing your connection from within the Trading Room:
1. Click the menu in the upper left corner
2. Select Connectivity
3. Run the test and review your results:
Important: UDP should be enabled for WebRTC. If UDP is blocked, VPNs, firewalls, or ad blockers may be preventing screen shares from displaying properly.
Step 2: Common Solutions #
Try these fixes to resolve connection issues:
→ Disable your VPN – VPNs can interfere with screen sharing protocols
→ Switch to a mobile hotspot – This helps determine if your network is the issue
→Temporarily disable your firewall – Test if this resolves the problem (remember to re-enable it afterward)
Step 3: Configure Windows Firewall (If Needed) #
If your firewall is blocking the connection, you’ll need to create an outbound rule:
1. Open Windows Defender Firewall
2. Go to Advanced Settings
3. Select Outbound Rules → New Rule
4. Choose UDP
5. Select Ports
6. Enter port numbers: 3478, 1024-65000
7. Add domain: *.protradingroom.com
8. Choose Allow connection
9. Save your changes
Step 4: Additional Troubleshooting #
If issues persist, try:
→ Using a different browser (Chrome, Firefox, Edge, Safari)
→ Opening the Trading Room in an incognito/private window
→Connecting from a different internet connection
Still having trouble? Contact support with your connectivity test results for further assistance.